Due to shipping delays across the country, please allow additional time for your order to arrive. We expect many customers to receive their orders within 10 – 14 business days.
If you are using a screen reader and are having problems using this website, please call 800-219-6627.
  • How do I return my order?
  • Do you offer exchanges?
    Zodiacshoes.com is unable to make exchanges. If you desire another size, style or color, simply follow our return instructions and visit Zodiacshoes.com to place a new order for the item(s) desired.
  • How much do you charge for shipping?
    Standard Ground
    Zodiacshoes.com offers Free Ground Shipping on all orders within the U.S.

    2nd Day

    Next Day(PM)
  • When will my shoes be delivered?
    Once your order has shipped, we will email tracking information to the email address on your order. You can click the tracking link in your email as often as you wish for real-time shipment updates. You can also track your order status here.
  • Shipping Times
    Standard Delivery: 5 to 7 business days.

    We do not deliver for Zodiacshoes.com on Saturdays, Sundays or on national and federal holidays. Zodiacshoes.com ships Monday through Friday only (excluding national and federal holidays) to addresses in the U.S. We cannot deliver to P.O. boxes or military APO/FPO addresses.
  • How can I contact you?
    Email us or call us at 800-219-6627.
  • Why was my order cancelled?
    We routinely perform audit checks to verify order information in an effort to maintain high security standards for the protection of our customers. This may be why your order was cancelled. It is also possible that your order may have been cancelled if an item became unavailable after the order was placed. In both cases, an email confirmation will be sent with the specific cancellation reason of your order. For more information, we ask that the credit card holder call us at 800-219-6627.
  • Can I cancel my order?
    To better service our customers, orders are processed and shipped very quickly. Therefore, we will be unable to cancel or modify your order, as we are unable to edit orders once they begin to process. Unworn items purchased on Zodiacshoes.com may be returned within 30 days of the purchase date for a refund.
  • Do you charge sales tax?
    As of January 1, 2015 we have sales tax nexus in all states and are required to collect sales tax nationwide where applicable. The sales tax for a purchase is based upon the zip code where the merchandise is shipped.
  • Which credit cards do you accept at ZodiacShoes.com?

    Zodiacshoes.com gladly accepts Visa, MasterCard, American Express, Discover, and PayPal. We also accept Visa and MasterCard debit cards. Credit and debit cards are subject to address verification by your financial institution. If you get an error message after submitting your credit card information, please double check to make sure that you entered the following correctly:

    Your name as it appears on the card.

    • Billing address on file with your card issuer
    • Credit card number
    • Card verification number
    • Card expiration date 

    If you are still experiencing problems, please call your card issuing bank for details. Remember, when you shop at Zodiacshoes.com, your credit card information is safe and secure. For more on how we protect this information, please see our Secure Purchase information.